IOSH 2017: Knowing me, knowing you11 Oct 2017
Melaney Doyle, director of MPower People Development, discusses why emotional intelligence can be a key driver of business success
Knowing me, knowing you
It may be a line from a famous ABBA song but we can all benefit from knowing ourselves and others in detail, especially when leading others in the workplace.
In a difficult economic environment, it’s important that businesses communicate effectively with their staff and stakeholders to enable growth and success. A key strength for leaders and managers is the depth of their own self-awareness or emotional intelligence, and an awareness of how others ‘tick’ and experience them and their style.
Emotional intelligence starts with self-awareness and management: in effect what individuals do and how they do it as well as understanding their own personal and social skills or competencies. Or, to put it more succinctly, how they manage themselves and handle relationships with others.
Becoming more self-aware and understanding of emotions as they occur and evolve or change is a key aspect to emotional intelligence. Leaders or managers who have the skills to recognise their own feelings and understand why they have occurred are much better prepared and able to find solutions to difficult situations.
Being better at managing or regulating feelings appropriately and proportionately makes for a better working environment. After all, who wants to work for or with someone whose behaviour is unpredictable or someone who cannot cope when the going gets tough? Recognising that all behaviours have an impact on others is fundamental in ensuring good workplace relations and motivating others.
Business leaders or managers will often say they are self-motivated. They have a strong personal drive to improve and achieve and are committed to goals, willing to take risks and ready to act on opportunities as they arise. Most will also describe themselves as being optimistic and resilient.
But what about the teams they lead and/or manage? Are they equally motivated? Having an awareness of others’ motivations can make for great team working and increased productivity.
So, what about the importance of social skills? They are equally important in emotional intelligence and can range from leadership through to influencing and persuading, and managing conflict, as well as working in a team.
Communicating effectively by learning to listen and asking questions to find out more about others and what they are feeling, as well as receiving feedback to clarify understanding are all important social skills. If leaders and managers can develop their social skills, are easy to talk to and are good listeners, are willing to share and are trusted then they are more likely to have positive workplaces with motivated and productive staff.
Leaders and managers who demonstrate high levels of emotional intelligence have the skills at their disposal to motivate, manage and delegate more effectively. They have the ability to create winning teams who work together effectively to achieve goals and increase productivity.
Is it not time we all recognised the benefits of emotional intelligence?
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- Totally captivating in the way it was put over
- Melaney is a valued member of our IOSH Staffordshire Committee, Melaney presents important soft skills presentations at the beginning of our monthly meetings and provides important advice to H&S professionals on the soft skills required in our day to day jobs. Melaney is keen on bridging that link between H&S and HR on so many subjects. She is extremely knowledgeable and is one of the warmest kindest people you will meet. Not to be missed.
- need to learn
- I have met Melanie on a couple of occasions and she is a very smart, warm, charismatic, engaging person. She and the other speakers will be more than worth sharing experiences with and from. The topics Melanie and others cover are well-timed for us all at this time of change. I recently attended the masterclass Tim Briggs delivered in Prague. It was excellent and complemented many of the topics covered. This training is key and a great investment for our short and longer term mindset and thinking! Come along and enjoy!
- Very good read. This also bring the Human touch and increases job satisfaction within the team. I like this positive holistic approach.